MySquashAUS Frequently Asked Questions

**For Clubs**

MySquashAUS is the new membership platform for Squash Australia that is powered by revolutioniseSPORT, an online cloud-based membership management platform built for grassroots administrators. 

  • For an introduction to the platform, please refer to this video.

If you have any questions regarding the transition to the new membership model and platform, refer to our latest Media release MySquashAUS - Your questions answered

If you are the primary administrator and yet to receive access to your Squash club portal, please apply for administrator access here. You will receive an email over the next 1-3 business days containing login information.

If you know of other administrators that need to have access to your club portal, please ensure you register/renew your member profile via your clubs registration page. Once you are a member, original administrators of your account will be able to give you access by going to account > admins > add admin.

Please reach out to if you have any questions.

To start accepting member registrations, the following needs to be set up in your MySquashAus club account:

  • Account administrators added
  • Pin Payments Enabled
  • Membership fees created

Please complete Club onboarding instructions questionnaire found here for a step-by-step guide that details how to set these functions up. Note that you will need to log in with your MySquashAus personal account

Pin Payments is the online payment gateway that is integrated with MySquashAus to facilitate online payments. All member registrations need to be paid via this integration using credit/debit card. 

Your club will need to create their own Pin Payments account, this is done via finance > settings > Enable Pin Payments.For instructions on how to complete this, please refer to the Club onboarding instructions questionnaire linked here. 

Additional instructions can be found in the below document. 

Pin Payments

Pin Payments are an online payment company similar to Stripe or PayPal.

To take online payments for registration, a Pin Payments account is required to allow the automatic splitting of affiliation fees to the State and National organisations.  You will also have the option of having funds deposited into your bank account.

Note that under Commonwealth legislation all Financial Institutions are required to identify and know their customers.  The customer identification procedures are known as Know Your Customer" (KYC) procedures.  You can find further information about this requirement at the Austrac website.

If you have a personal bank account attached to your clubs Pin Payments request, you can select the following:

  • Sole Trader: a personal bank account is acceptable. Account owner name, BSB and account number must be visible.
  • “Other” Unincorporated Entity: the bank statement must be under the name of the President, Treasurer or Secretary. BSB and account number must be visible.

    In your meeting minutes section, you can additionally provide information (i.e. like a letterhead) that states that you are the e.g. Secretary and the club provides allowance for a personal bank account to be used which is in the name of the Secretary.

If either option doesn't work and you receive a 'fail', please contact and we will contact our providers to work out a solution.

For an Not Incorporated club or a Sole Trader you should supply:

  1. Bank Statement
    Note: the bank statement can be redacted of all details except it must show the account number and the account name, which must match with either the Club name or the Sole Traders name.
  2. Constitution (club) or Personal ID (Sole Trader)
  3. Meeting Minutes or a document on letterhead stating the admin name and that the admin is a representative of the club but using a personal account.
  • Meeting Minutes must include the list of Club office bearers eg President, Secretary, etc.
  • The document should suffice in replacement of meeting minutes for a Sole Trader

If you do not have your own Letterhead you can generate one from your revolutioniseSPORT account.  Go to account -> Stationary then under the Generate Letterhead tile you can add in your required information.

Deposits from Pin Payments take 3-5 business days to transfer due to the range of fraud and security checks that Pin Payments take each transaction through. However, your first transfer will take a little longer and will be around 7 business days due to additional checks.

You can track the funds that are pending transfer to your bank account by running an Income Transaction Summary (in Finance > reportingusing the below filters:

  • Payment date - tick this field to include the date the invoices were paid
  • Date transferred to bank - tick this and invoices will show as 'pending' if the funds haven't yet been transferred
  • Payment method - set this filter to 'Pin Payments' to confirm which funds were paid via Pin Payments

After funds have been transferred, a Pin Payments Summary (also in Finance > reporting) will reflect when transfers were made into your bank account and which invoices encompassed each transfer.

Under Commonwealth legislation all Financial Institutions are required to identify and know their customers.  The customer identification procedures are known as Know Your Customer" (KYC) procedures.  You can find further information about this requirement at the Austrac website.

Pin Payments have selected the use of an ABN as part of their KYC procedures, as such it is required to have an ABN to get a Pin Payments account.

Squash Australia recommend that all entities have their own ABN. An ABN is easy to apply for, and can be used for an unincorporated association or entity consisting of a group of individuals with a common interest (for example, a sporting club or social club) without a legally recognised structure or for a not-for-profit (NFP) organisation.  You can find out more details from the Australian Business Register.

Some benefits of having an ABN are

  1. Avoiding mistaken identity
  2. Your business will be easily identifiable
  3. You’re able to get an Australian domain name

To apply for an ABN, an individual will require

  • Your individual TFN
  • The TFNs of any associates - for example partners, directors, trustees
  • Entity Legal Name - your club name
  • Associate details - Name, Date of Birth, Position, either TFN or residential address
  • Club contact details including an address, postal address, email address and phone number.
  • Club activity - for example sporting club
  • Club locations - for example the centre that you play out of

While Squash Australia recommend that you get your own ABN for your club, if your social club is part of another club arrangement we would recommend asking your parent club if you could use their ABN detaisl.  If you are a stand-alone club please contact your STM for further advise.


Each child will need to be entered into an event via their own profile.  This ensures that the correct profile is added to the Event.

A family-linking process exists in the platform which can make it easier for parents to manage their children's data.  Please speak with your Club administrator to have this set up.

Squash Australia are working with revolutioniseSPORT to implement a new Competittion module which includes Tournaments, Social Competitions and Inter-Club Competitions.  Once this has been enabled in the system you will be able to create your tournament.

This is up to the discretion of the parent body, but an example will be if Digital members are permitted to register into a competitive ticket type. 

A member can withdraw themselves and add this to the Notes of the withdrawal request. You can also add the inury to revSPORT's Injury reports feature. 

This is handled via the Teams feature and a doubles-entry process into events is under development. The other main differences revolve around setting up the competition as a round-robin and ensuring that players are drawn from teams, for example.

Specific training on Pennants has been run early this year and documentation can also be found here. 


There are two ways that you can do this:

  1. Change your website completely over to the new revSPORT platform.

    The website is free for use with your platform and can be customised to your own branding. You can link your current Domain i.e. to your revSPORT website by going to account > upgrades > Domain/SSL. There is a yearly fee associated with revSPORT hosting and linking your domain/SSL.
  2. Utilise certain pages from within revSPORT such as the member registration page, event/tournament page and use those links and insert them as a hyperlink on your existing website.

    Note: Whilst embedding functionality does exist through revSPORT, many search engines have recently blocked use of third party embed forms, meaning that on occassion submitting details via that embed form may not work.

If your website is currently on SportyHQ, you may want to consider changing over to revSPORT. 

**For Members**


I've registered for SportyHQ before and want to join my club

  • To register for your club, visit and search for your clubs location by suburb.
  • On the search results page, click register next to your club, you will be redirected to your clubs MySquashAus website
  • As your details have been migrated across from SportyHQ, on this page click returning member and complete your details. 
  • Follow the process steps to pay your registration fee online and finalised your registration. 

I have not registered for SportyHQ before and want to join a club

  • To register for your club, visit and search for your clubs location by suburb. 
  • On the search results page, click register next to your club, you will be redirected to your clubs MySquashAus website
  • On this page click new member and complete your details and follow the process steps to pay your registration fee online and finalise your registration. 

This video shows the process

The Squash Australia registration portal was closed on 2 July as we have now moved to the new Membership year.  As of 3 July to activate your account you need to renew your Membership through your club.


Only clubs which ready to take registrations have been added to the Club Finder page.  Once your club is ready to take registrations we will add it to the page.

Please get in contact with Squash Australia to check in on the Status of your Club onboarding at

This organisation does not have a website set up yet. Check back soon!

  • This means the club has not enabled their website, please get in touch with your club for an update on this. 

More than one record of your membership exists, please contact your account administrators

  • More than one record may have been brought across from SportyHQ, please contact Squash Aus to resolve this duplicate. 

Registration is currently disabled as your online payment gateway is not correctly set up.

  • This means your club is yet to create a Pin Payments account, please contact your club to resolve this. 

No payment classes

  • This means your club is yet to create their membership types, please contact your club to resolve this. 

If you are a returning SportyHQ member and you put in your name, address and gender and you get this message, it is possible that the Date of birth field in SportyHQ is incorrect.  

Please send through an email to with your name, date of birth and your club and we will investigate.

Account Details

On registering you will be sent a Membership Details email which includes your Membership Number, a link to download your payment receipt, and your login details with a link to set your password.

If you do not receive this email, please check your Junk/Spam folder first.  If you cannot find the email please send an email to and we will look into this for you.

If your profile has incorrect details or you need to update them, you can do this via your Account.

Sign into the website at and click on the Account link in the top banner.  From there, you can select the Profile button under the green Membership card button and update your details.

Please note that your SqA ID cannot be changed here, and you need to scroll to the bottom of the page and click the green Save Details button.

Within the welcome email that you received when registering for your club, you will have received a username/password.

Use this to log into profile via your clubs MySquashAus website where you will then be able to see ranks/ratings on your profile and have quick links to visit the Squash levels website for more in-depth information.


Compete and Local members have accident insurance cover when playing squash and when training.  Lifestyle members only have cover when playing squash on a court, and would need to upgrade their membership to Local if they want cover while training.

You can find more information here:

There was a transition period until 30 September 2023.  

SquashTV, SquashLevels and other benefits

An affiliated member at the Compete or Local level gets access to an On-Demand Pass which gives access to all non-live premium content on SQUASHTV after a 7-day holdback and a 25% discount.  An email will be sent directly from SquashTV with further details.

The link between accessing SquashTV and MySquashAUS will be created when you register/renew or upgrade your MySquashAUS membership. The link will use your MySquashAUS email address to get your SquashTV subscription to the correct level.

This workflow will show you have to access SquashTV from your MySquashAUS profile.

Accreditation Details

Squash Australia are in the process of linking the MySquashAUS profiles with the Squash Australia Learning Centre profiles to ensure that the information is available.  Please stay tuned for any updates on this.

Other Questions

While subscriptions to the ‘On Court’ newsletters are free, we are changing the database from which we are sourcing the subscribers from.

To ensure that you continue to receive the newsletters, we have introduced a Digital membership option which is free.  You will need to sign up for this via your club (or State if you don’t have a particular club that you are a member of) when these membership categories go live from 3 July.

Note: this process has been deprecated as registration is now through your club.

Currently the registration is only to activate your profile and assign it to a State Association.

After 3 July you will be able to go to your Club Registration page and complete a registration or renewal and pay your membership fee.  

While the two systems are separate they are linked through the Squash Australia ID. The link between the two systems is being finalised and once this is complete the two IDs will match.


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